Privacy Policy

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At Superior Superb Quality Services, we respect your privacy and are committed to protecting the personal and health information entrusted to us. We handle information responsibly and in accordance with applicable federal and Georgia privacy and healthcare requirements.

Information We Collect

When you use our website, contact us, or inquire about our home care services, we may collect information such as:

• Name, email address, phone number, and ZIP code
• Information you provide through contact forms
• Information related to your service or care inquiry
• Basic website and device information, including IP address, browser information, cookies, and website activity

Please avoid submitting sensitive medical or financial information through unsecured website forms or email.

How We Use Your Information

We may use the information we collect to:

• Respond to questions and service inquiries
• Provide information about our home care services
• Coordinate consultations or requested services
• Improve and maintain our website
• Communicate with clients and families
• Meet applicable legal, regulatory, and healthcare requirements

Health Information & HIPAA

When information qualifies as Protected Health Information (PHI) and is subject to HIPAA, Superior Superb Quality Services maintains appropriate safeguards and handles that information in accordance with applicable HIPAA privacy and security requirements.

We do not sell Protected Health Information or personal information collected through our website.

Text Messaging (SMS) Communications

We may send text messages related to our home care services (such as appointment reminders, care updates, or service notifications) only to individuals who have provided prior consent.

Important SMS disclosures:

• Message frequency varies.
• Message and data rates may apply.
• You can opt out at any time by replying STOP.
• For help, reply HELP or contact us using the information below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except with our messaging service provider (such as Nextiva) solely to deliver the messages you have consented to receive, or when required by law.

Information Sharing

We may share information only when necessary and permitted by law, including with authorized staff, healthcare professionals, service providers, payors, regulatory authorities, or other parties authorized by you.

We take reasonable measures to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.

Cookies & Third-Party Services

Our website may use cookies and third-party technologies to support website functionality, security, analytics, and spam prevention. Third-party services may have their own privacy policies and practices.

You may adjust cookie permissions through your browser settings.

Your Privacy Rights

You may contact us if you have questions about your information, wish to correct information you provided, want to opt out of non-essential marketing communications, or have concerns regarding our privacy practices.

Contact Us

For questions about this Privacy Policy or the handling of your information, please contact:

Superior Superb Quality Services

11555 Medlock Bridge Road

Johns Creek, GA 30097

Office: (770) 288-9232

Toll-Free: 1-888-342-3885

Superior Superb Quality Services is committed to protecting the privacy, dignity, and confidentiality of every individual and family we serve.